Job Summary：

 Function as customers’ representative. Operate as the lead point of contact for all matters specific to the customers.
 Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts.
 Identifies potential options that would be required to meet customer needs and works closely with Technical Support Team to make those options available to customers.
 Identifies potential opportunities with existing and new customers and update customers on Service Agreement Contract and Valued Added Service Options like Trane Care Service, Chiller
Renewal etc.
 Identify sales opportunities, elaborate proposals, and coordinate other processes to ensure a high level of customer satisfaction to build and maintain strong, long-lasting customer
relationships.
 Encourage customer growth and loyalty to the company through continuous support and customer assistance.
 Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
 Organize regular Service Reviews with customers and Ops team on Hot jobs and critical issues.
 Understand customers / Vertical Market Needs and determines pricing and selling strategies.
 Prepares and reviews contract terms and conditions using standard Trane templates when applicable. Presents the proposal to the customer.
 Provides marketplace feedback, including competitive information, customer expectations, industry
trends, etc.
 Organizing customers’ events and providing input to regular communication letters.

Qualifications:

 Bachelor’s degree in engineering with at least 5+ years’
 Relevant owner direct sales experience
 Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added
advantage.

Key Competencies:

 Ability to read, analyze, and interpret engineering documents.
 Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend
instructions, correspondence, and memos.
 Effectively present information to customers and other employees of the organization.
 Ability to define problems, collect data, establish facts, and draw valid conclusions.
 Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and
deal with several abstract and concrete variables.
 Enjoys working collaboratively with others and meeting new people.
 Willing to learn new options and upgrade their skillset to better serve customers.
 Experience 5-10 years.